Privacy Policy

This policy explains how Predictable SEO ("we", "us") collects, uses and protects information on our client platform at app.predictableseo.com ("the platform"). The platform is used by our team and by the clients we invite to it. Our public website has its own privacy policy. Questions: hello@predictableseo.com or (215) 669-4619.

Information we collect

Your account

When we invite you, we hold your name, email address, optional profile photo and the workspaces you belong to. Passwords are stored only as secure hashes by our authentication provider, and we never see them.

Your business

Information about the business we work for: its locations and listings, websites, services and service area, the brief and brand materials written by you or by us, and the reports and updates we prepare.

Accounts you connect

With your permission we connect accounts such as Google Business Profile, Google Search Console, Google Analytics and Google Ads, and tools like ServiceTitan or an email provider. We read the data needed to measure and manage your marketing: listing details, reviews and replies, search performance, website traffic, ad performance and leads.

Leads and your customers

When the platform handles leads for you, it receives what your customers send: website form entries, phone calls (including recordings and transcripts where call recording is enabled), text messages, and the contact details and consent choices that go with them. We process this on your behalf, to deliver the services you engaged us for.

Technical information

Our hosting providers record standard request data such as IP address, browser type and pages requested. We use it for security, abuse prevention and troubleshooting.

How we use it

• To run your marketing and show you the results: rankings, map visibility, reviews, leads, reports and updates.
• To act for you where you have asked us to, for example posting a review reply our team or you approved, or routing a call to your phone.
• To draft text with AI tools, such as review replies or page copy, for a person on our team to check before it is used.
• To keep the platform secure and to contact you about your account.

We do not sell personal information, and we do not use it for advertising.

Google user data

When you connect a Google account, we request only the access each feature needs: managing your Business Profile listings and review replies, reading Search Console and Analytics data, and managing the Google Ads accounts you ask us to manage. We use this data only to provide and improve the platform's features for you. We do not sell it, use it for advertising, or use it to train AI models. People on our team see it only as part of the work you engaged us to do, for security, or where the law requires.

Predictable SEO's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. You can remove our access at any time from your Google account permissions or by asking us.

Text messages

Where a business on the platform texts its customers, for example replying to an inquiry or asking for a review, it does so only with their consent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Mobile numbers and text messaging consent are not shared with third parties or affiliates for their marketing purposes.

Cookies

The platform uses only the cookies it needs to keep you signed in and to remember settings such as your theme. It does not use advertising or analytics cookies.

Sharing

We share information only with the service providers that help us run the platform and deliver our services, under obligations to protect it: for example hosting and databases, AI providers that draft text, search and ranking data providers, and phone, text and email delivery services. We also share it when the law requires. What we show a client is limited to their own workspace.

Security

Information is encrypted in transit, and credentials for connected accounts are encrypted at rest. Access is limited by role, and our administrators sign in with multi-factor authentication.

Retention and your choices

We keep information for as long as we work together and as needed to meet legal obligations, then delete it. You can ask us to access, correct, export or delete your information by contacting us. If you are a customer of one of our clients, please contact that business first: we hold your information on its behalf, and will help it answer you.

Children

The platform is not directed to children under 16.

Changes

If we change this policy we will update the date above, and tell clients about any significant change.

Contact

Predictable SEO
300 Brookside Ave, Building 4, Suite 125
Ambler, PA 19002
hello@predictableseo.com